Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here you will find answers to the most frequently asked questions about our products, orders, and policies. Can't find what you're looking for? Feel free to contact us via our Contact Us page .

Orders and Shipping

✅ How long does it take for my order to be shipped?
Your order will be processed within 24 hours . Once shipped, you will receive an email with a track & trace code to track your order.

✅ What is the estimated delivery time?
Delivery usually takes 3-5 business days depending on your location.

✅ Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking link via email to track your package.

✅ What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery at info@rtrox.shop with photos of the damage. We will resolve the issue for you quickly!

Product information

✅ What features does the R36S Game Console have?
🎮 3.5” IPS display with sharp image quality
🎮 15,000 games pre-installed
🎮 Supports multiple classic consoles such as Sega and Nintendo
🎮 Long battery life for hours of fun

✅ Can I add extra games?
Yes! The R36S supports 64GB or 128GB TF/MicroSD cards , allowing you to store additional games.

✅ What accessories are available?
We offer silicone cases, extra memory cards and more! Check out our shop for all available accessories.

Returns and Refunds

✅ Can I return my order?
Returns are only accepted for defective or damaged products . Contact us within 30 days if you have a problem.

✅ How do I request a refund?
Send an email to info@rtrox.shop with your order details and an explanation of the problem. We will guide you through the process.

✅ How long does it take to process a refund?
Once we receive and approve your returned product, your refund will be processed within 5-7 business days .

💬 Do you have another question? Contact us at info@rtrox.shop and our team will be happy to help you! 🚀