Returns and Refund Policy

📦 Return & Refund Policy – ​​Shop worry-free at RetroX!

At RetroX we want you to be 100% satisfied with your purchase. Is there something wrong with your order? Don't worry, we're happy to fix it for you! Read below how we handle returns and refunds.

✅ Defective or Damaged Product? We Are Here For You!

If you received a damaged or defective product, please contact us within 30 days at info@rtrox.shop for a replacement or refund.
🔹 We ask you to send some photos or details for fast processing.
🔹 Once we have received and inspected your return, we will process your request as soon as possible!

🚫 Change or Cancel Order?

Our warehouse works super fast ! As soon as your order is placed, we immediately start processing and shipping. Therefore, we cannot accept changes or cancellations . Thank you for your understanding!

📌 Return Policy – ​​What is Allowed and What is Not?

🔹 Yes: Returns are only possible if the product is damaged or defective upon arrival.
🔹 No: We do not accept returns for reasons such as "I want a different color" or "I don't like the product after using it".

💰 Are There Any Costs Involved?

📦 Restocking fee : For approved returns, a small processing fee will be deducted from the refund amount. This helps us process returns efficiently.
🚚 Shipping costs : Return costs are at your own expense. We recommend sending your return with track & trace , so you know for sure that it arrives.

⛔ When Can We Not Give Refunds?

❌ If the package does not arrive due to an incorrectly provided address.
❌ If you do not request the return within 30 days .
❌ If you return an item without first contacting our customer service.

📩 How to Request a Refund?

1️⃣ Send an email to info@rtrox.shop within 30 days of purchase .
2️⃣ Please include your order number and a brief explanation of the problem.
3️⃣ Please attach any photos or details to expedite your request.
4️⃣ Our team will guide you through the next steps!

💙 You are our priority! We value your trust and do everything we can to provide you with a worry-free shopping experience. If you have any questions, please feel free to contact us!

🎮 Thank you for choosing RetroX! Happy gaming! 🚀